Privacy policy

This policy explains what personal information Dead Mentors Society ("we", "us") collects, why, and what we do with it. We aim to handle personal information in line with the Australian Privacy Principles.

What we collect

  • Contact and delivery details: your name, email address, phone number and postal address. For gifts, also the recipient's name and address and the note you write.
  • Order and membership details: what you've bought, your delivery pace, payments, skips and cancellations.
  • Payment details: card payments are handled by Shopify and its payment partners. We don't see or store your full card number.
  • Messages: anything you send us through our contact page or by email.
  • Website and device information: such as your IP address, browser, the pages you visit and how you found us, collected through cookies and similar tools.

Why we collect it

  • To take payments, post your books and manage your membership or gift.
  • To answer your questions and sort out any problems with an order.
  • To send our Sunday email, if you've signed up. Every email has an unsubscribe link.
  • To measure and improve our advertising, for example on Facebook and Instagram.
  • To prevent fraud and meet our legal obligations, such as keeping tax records.

Who we share it with

We share personal information only with the businesses that help us run the Society, and only as much as they need: Shopify (our online store and checkout) and its payment partners, Australia Post (to deliver your books), our email provider, and advertising platforms such as Meta (Facebook and Instagram). We don't sell your personal information.

Some of these providers store information outside Australia, including in Canada and the United States. Shopify's privacy policy explains how Shopify handles information, and you can manage Shopify's use of your data at privacy.shopify.com.

Cookies and ads

Our site uses cookies to keep your cart working, remember your preferences and understand how visitors use the site and our ads. You can block or delete cookies in your browser settings, but parts of the site may not work without them. You can control the ads you see on Facebook and Instagram in your ad preferences there.

Keeping it safe

We take reasonable steps to protect your information, and we keep it only as long as we need it, including for tax and accounting records.

Access, corrections and complaints

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows. Contact us through our contact page. If you're unhappy with how we've handled a privacy concern, please tell us first. If we can't resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.