Refund policy

Every book we send should arrive in good shape and be the one we promised. If it isn't, we'll put it right.

Damaged, faulty or wrong books

If a book arrives damaged or faulty, or it isn't the book we said we'd send, tell us through our contact page with your order number and a photo. We'll post a replacement or refund you, whichever you prefer. You won't need to send it back unless we ask, and if we do, we'll pay the postage.

Change of mind

We don't give refunds for change of mind on books you've received. You're in control of what comes next, though: skip a delivery, pause or cancel before your next payment date and you won't be charged for it.

If you've been charged for a delivery and change your mind before that book leaves us, contact us straight away and we'll cancel it and refund you in full.

Gift memberships

If you change your mind before the first book of a gift has been posted, we'll refund the gift in full. Once the first book is on its way, we can't refund the gift for change of mind, but we're happy to change the delivery address for the books still to come.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

How refunds are paid

Refunds go back to the card or payment method you used. We process them as soon as they're approved, and your bank may take 5 to 10 business days to show them.

Contact

For anything to do with a refund, get in touch through our contact page.